Password Reset Request
This page should redirect to http://poweron.cengage.com/magellan/TechSupport/login.aspx.
Last changed Aug 17, 2009 12:31 by Amy Stanton
Welcome to the new and improved Cengage Learning Technical Support Knowledge Base. To begin a search, enter any keyword or phrase in the white box and click Search.
There have been some requests in regards to the Gradebook and how it "grades". Please see new updated information in our FAQs explaining this. It is posted under CengageNOW Instructor/Getting Started/ Understanding How the Gradebook "Grades".
Recently, we have had the following problem reported:
When signing into SSO and attempting to click on the CengageNOW link, the following error message occurs: "A problem has occurred. Please contact Technical Support, with the following information: LI-007: Invalid token or SSO unavailable."
Search in Password Reset Request
Instructor support is available during the following hours:
Mon-Thur 8:30am to 9:00pm EST
Methods For Contacting Us
Submit your questions for an email response.
Mon-Thurs: 8:30am to 9:00pm EST
Chat support is available 24/7 for all student Tier 1 issues. Please click here for a complete list of qualified issues for this product. All other issues can be addressed via phone or email during business hours.Live Student Chat
1-800-354-9706 Option 5, then Option 2